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 A   P 

Our policy

& DISCLAIMERS

Access Portugal is not a bank, accountant, tax/investment advisor, or law firm. We operate as an intermediary, streamlining the process of collaborating with financial and legal professionals.

 

Please consult with an attorney or financial professional for guidance tailored to your specific situation. 

Lisbon Tram

PRIVACY

Last Updated: 04/12/23

1. Introduction
 

Welcome to Access Portugal's Privacy Policy. This policy outlines how we collect, use, disclose, and protect your personal information when you use our immigration assistance services.

2. Information we collect

We collect various types of information to provide and improve our services. This may include:

  • Personal Information: Name, contact details, date of birth, nationality, passport details, etc.

  • Financial Information: Bank account details, income information, etc.

  • Immigration Documents: Passport copies, visa details, residence permits, etc.

  • Communication Data: Correspondence between you and Access Portugal.

3. How we use your information

We use your information for the following purposes:

  • Provide Immigration Assistance Services: Process and manage your immigration-related requests and applications.

  • Communication: Keep you informed about the progress of your immigration process and related matters.

  • Compliance: Comply with legal obligations and regulatory requirements.

4. Sharing information

We may share your information with:

  • Government Authorities: To facilitate your immigration process.

  • Service Providers: Third-party service providers assisting in our operations.

  • Legal Requirements: To comply with applicable laws and regulations.

5. Security

We prioritize the security of your personal information. We implement measures to protect against unauthorized access, disclosure, alteration, or destruction.

6. Your rights

You have the right to:

  • Access your personal information.

  • Correct inaccuracies in your information.

  • Request deletion of your information.

  • Object to the processing of your information.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us here.

REFUND

Last Updated: 04/12/23

1. Refund Introduction

Thank you for choosing Access Portugal for your service needs. We strive to deliver excellent services. If, for any reason, you are dissatisfied with our services, please review our refund policy below.

 

2. Refund Requests

Refund requests must be submitted in writing within 5 days of the service completion date. Please send your refund request, including your name, contact information, and a detailed explanation of the reason for your dissatisfaction, to the contact uspage linked  here

 

3. Refund Considerations

Refunds will be considered under the following circumstances:

  • Unsatisfactory Service: If you are dissatisfied with the quality of the service provided, we will review your concerns and, at our discretion, determine eligibility for a partial or full refund.

  • Cancellation: If you cancel a prepaid service before it has been initiated, you may be eligible for a partial or full refund.
     

4. Non-Refundable Services

Certain services may be non-refundable, including but not limited to [Lawyer fees, accountant fees and admin fee for example for work done before cancellation ].

5. Refund Process

Upon receiving your refund request, we will review the details and notify you of our decision If approved, the refund will be processed, and you will receive the funds in the original payment method within 5 business days. Please be advised that there is a service charge for the refund through stripe which will be deducted from the refund .

6. No-Show or Missed Appointments

Refunds will not be issued for no-shows or missed appointments without prior cancellation within our specified time frame.

7. Changes to This Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately and communicated to our clients.

8. Contact Us

If you have any questions about our refund policy, please contact us through our form here.

TURNAROUND

Last Updated: 04/12/23

The timeframes indicated in our website are calculated exclusively on working days (weekends, official Portuguese holidays or strikes excluded).

We are not liable for any delays from the relevant entities (social security, tax office, post office, etc) and the indicated timeframes are counted from the day we receive the required information from each customer and not necessalry from the day the order is placed.

Payment Methods

PAYMENT METHODS

We welcome payments through all major debit and credit cards from any country. Our secure payment processing is facilitated through Stripe. It's not necessary to have a Stripe account to complete an order.

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